Being locked out is stressful, especially late at night or with children waiting. It happens to everyone, a snapped key, a door slammed on the latch, or keys left inside. Whatever's happened, we're on call 24 hours a day to get you back in quickly and safely.
How we get you back in
Our engineers are trained in non-destructive entry, which means we pick, bypass or manipulate the lock open wherever possible, so you're not left with a broken door or an expensive replacement. In most cases you'll be back inside within minutes of us arriving, and your existing lock will keep working exactly as before.
Before we set off, we'll confirm exactly what's involved, there's never a call-out charge and never a surprise added at the end.
What happens after you call
- The callWe ask three things
Where you are, what kind of door it is, and whether anyone is shut inside. That is enough to tell you exactly what is involved.
- ~25 minAn engineer arrives
The nearest available locksmith comes to you with the tools and stock for your type of lock.
- MinutesThe door opens
Picked or bypassed wherever possible, so your lock keeps working and nothing needs replacing.
- Before we goYou check it yourself
We wait while you lock and unlock it. Then it is done, exactly as agreed on the phone, nothing added.
What the call covers
Locks and doors we open
- Yale & night latches
- Mortice & deadlocks
- uPVC & composite multi-point doors
- Euro cylinder locks
- Padlocks & garage locks
- Communal & fire-door entry
The things people ask at 2am
In the vast majority of cases, no. We use non-destructive techniques to open the lock, so your door and lock stay intact and keep working as normal.
Our typical response time is around 25 minutes, as we have local engineers. Call us and we'll give you an honest ETA straight away.