Everything you might want to know about response times and how we work. Can't see your question? Just give us a call, we're happy to help.
No. We don't charge a call-out fee. Turning up costs you nothing.
Our typical response time is around 25 minutes. Because we have local engineers, there's usually someone very close to you, day or night.
Yes, we're open 24 hours a day, 7 days a week, including nights, weekends and bank holidays.
In the vast majority of cases, no. We use non-destructive entry techniques to pick or bypass the lock, so your door and lock stay intact wherever possible.
For everyone's security, we may ask for a quick proof of address or ID once you're safely inside. It's a standard step that protects you and your home.
Yes. We fit British Standard (BS3621) locks that satisfy the requirements of most UK home insurance policies. Just ask and we'll confirm.
Yes, we're fully insured and our engineers are DBS-checked. We also back our work with a 12-month guarantee on parts and workmanship.
We are local and we come to you. Call and we will tell you how long we will be, before you commit to anything.
Yes, we can cut keys on site for most common locks, and set up keyed-alike systems so one key opens several doors.
Absolutely. We work with landlords, letting agents and businesses for lock changes, master-key systems, compliance and emergency call-outs.
Call us any time, there's always a real person ready to help, 24/7.