Almost all of our work arrives through someone passing our number on, which is the only score this business has ever run on. Here is what we hold ourselves to, and what we get called out for.
A recommendation is only worth something if the next customer gets the same job. These four do not change with the hour, the postcode, or how urgent it sounds on the phone.
We called Family Locksmith after getting locked out late in the evening. They arrived quickly, explained everything clearly and got us back inside without damaging the door. Really friendly and professional service.
Excellent service from start to finish. The locksmith replaced our old front door lock, checked the full mechanism and made sure everything was working properly before leaving.
Very reliable and reasonably priced. I received a clear quote before the work started, and there were no unexpected charges. I would definitely use Family Locksmith again.
Our key snapped inside the lock and we thought the whole door would need replacing. The locksmith removed it carefully and fitted a new cylinder during the same visit. Fast, tidy and professional.
We recently moved house and wanted all the external locks changed. Family Locksmith gave us practical advice, completed the work efficiently and left everything clean and tidy.
Friendly local service and a very quick response. The locksmith arrived when promised, diagnosed the issue straight away and repaired the lock instead of trying to sell us a full replacement.
I felt completely at ease throughout the appointment. Everything was explained in simple terms, the work was completed neatly and the new lock feels much more secure.
A smooth and stress-free experience. Family Locksmith responded quickly, kept us updated on the arrival time and completed the job to a high standard.
Professional, polite and clearly experienced. They fixed our patio door lock, tested it several times and made sure we were happy before leaving.
We needed an urgent lock change after losing a set of keys. The response was quick, the price was fair and the service felt honest from beginning to end.
Most of our work comes through people passing our number on. These are the calls that earn it.
Keys on the kitchen table and it is half eleven at night. We open the great majority of doors without drilling, so you keep the lock you already had and pay for the callout, not a new cylinder.
That is nearly always the multipoint gearbox rather than the door itself. We carry the mechanisms that fail most often, so it is usually sorted in one visit instead of two.
We make the property secure first, board up if the frame has gone, and book the permanent repair once you have spoken to your insurer. You are not left waiting overnight with a door that will not shut.
Previous owners, their family, a builder, whoever held the spare. Changing the cylinders on the external doors settles the question on your first day rather than your first scare.
Normally BS3621 or TS007 three star, depending on how the wording runs. We fit to the specification and confirm what went in, in writing, so you can forward it straight to the insurer.
Cylinder changes between tenancies, keyed alike where you want one key per property, and invoiced to the agency rather than the tenant. We work around the changeover date.
Do not push the other half back in, that is what turns a ten minute job into a new lock. We extract the broken section and, if the lock came through it, cut you a fresh set from what is left.
Aluminium doors, roller shutters and master suited systems where one key needs to open several doors. We know what closing for the morning costs you, so commercial calls go to the front.
Picking and bypassing come first, and they work on most doors. Drilling is the last resort on locks that will not open any other way, and we tell you that is where we have got to before we reach for the drill.
After, once the job is finished and you have seen it working. Card or bank transfer on the spot. We do not ask for anything up front.
Parts and workmanship carry a 12-month guarantee. Call the same number, tell us what has happened, and we come back and put it right.
Because we have not collected any yet. This is a family business that has run on word of mouth and a number passed between neighbours, and we are only now putting it online properly. We would rather show you nothing than show you reviews we wrote ourselves, which is what a good many locksmith sites are doing. Judge us on the call instead. If the way we talk to you does not sound right, ring someone else.
Tell us what has happened and we will tell you what is involved. No obligation, any hour.