Privacy Policy
This page explains how we handle your information and the terms of using our website and services. If anything is unclear, please contact us.
Note: This is a starting template. Before going live, please review it with the business details (registered name, address, ICO registration where relevant) and, ideally, a legal professional.
Who we are
Family Locksmith (“we”, “us”) provides locksmith services locally. This policy explains how we handle personal data collected through our website and when you contact us.
What we collect
When you call, message or use our contact form, we may collect your name, phone number, postcode/address and details of the help you need. We only collect what we need to respond to your enquiry and carry out the work.
How we use it
We use your information to respond to enquiries, arrange and carry out work, provide quotes and invoices, and keep records of jobs. We do not sell your data to anyone.
Legal basis
We process your data to take steps at your request before entering a contract, to perform that contract, and where relevant for our legitimate interest in running the business and, with consent, to reply to your enquiries.
How long we keep it
We keep enquiry and job records for as long as needed to provide our services and to meet legal, tax and insurance obligations, then delete them securely.
Your rights
Under UK GDPR you have the right to access, correct, delete or restrict use of your data, and to object to processing. To exercise any of these, contact us using the details on our contact page.
Cookies
Our website uses a small number of cookies to function and, where enabled, to understand how the site is used. See our Cookie Policy for details.
Contact
If you have any questions about this policy or your data, please contact us via the details on our contact page.
Questions about your data?
Get in touch and we'll be happy to explain anything on this page.