24/7 · No call-out charge

uPVC & composite door locks

Door won't lock, handle gone floppy, or key spinning without catching? These are classic multi-point mechanism faults, and we repair or replace them fast, often the same day.

uPVC and composite doors are on most modern homes, and their multi-point locking mechanisms are the single most common lock problem we're called out to. The good news: it's almost always fixable, and rarely means a whole new door.

How we fix a door that will not lock

We find the actual fault first. It is usually a worn gearbox, a failed cylinder or a door that has dropped out of alignment. We carry the common multi-point mechanisms and euro cylinders to fix most doors on the first visit. If your door has dropped or stiffened over time, we'll also adjust the alignment so it closes smoothly again.

Where a lock has failed completely and you're locked out, we can gain entry with minimal disruption and fit a new mechanism on the spot.

Hands fitting door hardware with a cordless drill

What your door is telling you

What you noticeWhat it usually is
Handle lifts, key will not turnWorn gearbox inside the multi-point mechanism
Handle flops or spins freelySnapped spindle or a failed gearbox cam
Only locks if you lift and shoveThe door has dropped and needs realigning on its hinges
Key turns but nothing engagesCylinder cam broken, or the cylinder has come loose
Key will not go in at allSeized or snapped cylinder, often after cold weather

What we repair and replace

Multi-point mechanism repair
Full gearbox replacement
Euro cylinder replacement
Anti-snap cylinder upgrades
Handle & spindle repairs
Door alignment & realignment

Problems we fix

  • Handle lifts but won't lock
  • Key turns without engaging
  • Door only locks when lifted hard
  • Snapped or seized cylinder
  • Slipping or floppy handle
  • Draughty, dropped or sticking door

Common uPVC questions

That's usually a failing gearbox inside the multi-point mechanism. It's a very common fault and one we can normally repair or replace on the first visit.

Almost never. In the vast majority of cases we simply replace the internal mechanism or cylinder, which is far cheaper than a new door.

Yes, while we're there we can fit a British Standard, anti-snap euro cylinder to meet your insurer's requirements.

~25 minute response

Local engineers mean help is never far away, 24 hours a day.

No hidden costs

No call-out charge. You only ever pay for work you have agreed to.

Insured & guaranteed

Fully insured, DBS-checked engineers and a 12-month guarantee on our work.

Your door will lock properly again.

Describe what the handle is doing and we can usually tell you the fault over the phone.